Communication and Media Codes Journal

A JOURNAL OF THE DEPARTMENT OF MASS COMMUNICATION, UNIVERSITY OF NIGERIA, NSUKKA

ASSESSMENT OF ARTIFICIAL INTELLIGENCE IN INTEGRATED MARKETING COMMUNICATIONS OF JIJI ONLINE NIGERIA

Author(s) Name:
QUEEN LEYII IDAMKUE Dept. of Mass Communication, University of Nigeria, Nsukka & CHIDIMMA UKONU Department of Business Education, University of Nigeria, Nsukka leyiiidams@gmail.com

& queen.idamkue.pg92428@unn.edu.ng
Year of Publication:
2024
Volume:
Vol. 1. August, 2024

Abstract

The study entails Artificial intelligence (AI) assessment in integrated marketing communication of Jiji online Nigeria. It adopted qualitative and quantitative approaches, as well convenience and purposive sampling techniques through the use of online survey questionnaires to reach out to its online potential customers, IT students and staffs of Jiji online Nigeria. A total number of 376 respondents participated in the study. Finding from the study reviewed that application of AI in marketing operation contributes to the sales growth of Jiji Online Nigeria through its tools such as chat-bots, automated contents, e-mail marketing, personalized services, and display of current social media trends on digital marketing. Although, utilization of AI is not without challenge, as business utilizes AI are commonly faced with high data processing challenges and that some customers are mostly not willing to interact with AI. Also, the application of AI in marketing assists Jiji Online in its smart segmentation of target market as customers affirm that the messages, information, content and services via AI are relevant, and it based on their geographic location, search history, and purchase history. Findings indicate that AI assists Jiji as it promotes adverts for it products and services to it customers. It offers customers personalized services such as personalized offers and promotions, personalized payment on discount percentages and engages customers via email, SMS, and chats. Keywords: Artificial Intelligent, Assessment, Integrated Marketing Communication, Jiji Online

Editorial Team

Editor-in-Chief

Prof. Michael O. Ukonu

Deputy Editor-in-Chief

Dr Blessing Chinweobo-Onuoha

Associate Editors

Prof. L.I. Anorue

Prof. J. Wogu

Prof. G. Ezeah

Prof. C.C. Okpoko

Review

Dr Chidiebere Nwachukwu

Dr Ozioma Nwokedi

Dr Victor Nwogbo

Dr Belinda Anyakoha

Dr Uchenna Eze

Dr Ike Ugbor

Secretary

Dr Stephen Ogbodoh

Design Editor

Dr Ike Elike

Business Manager

Dr Martin Ezugwu

Editorial Consultants

Prof. Nnanyelugo Okoro, Department of Mass Communication, University of Nigeria, Nsukka, Enugu State

Professor Sunny Udezeh, Department of Mass Communication, Enugu State University of Science and Technology, Enugu, Enugu State

Professor Ezekiel Asemah, Vice Chancellor’s Office, Glorious Vision University, Benin, Edo State

Professor Jude Terna Kur, Department of Information Science and Media Studies, Federal University of Technology, Minna, Niger State

Prof. Rotimi Williams Olatunji, School of Communications, Lagos State University, Ojo, Lagos State

Prof Walter Ihejirika  

Dr. Chukwujekwu Charles Onwuka Department of Sociology, Chukwuemeka Odumegwu Ojukwu University, Igbariam Campus. Email: cc.onwuka@coou.edu.ng
WhatsApp no: 08064396459